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Travel Information

Passenger AdviceAir Passenger Rights | Anti Social Behaviour | Airlines Banned within the EU | UK Entry Clearance | Pet and Assistance Dog Travel | Safe Onward Travel Home |

Passenger Advice

  • Check the Foreign & Commonwealth Office (FCO) Travel Advice for your destination.
  • Check the NHS Travel Health information.
  • Be aware of your Air Passenger Rights.
  • Bookings made with a company offering the protection of an ABTA bond and ATOL membership are recommended.
  • Medication for use on the flight should be accompanied by a letter from the GP.
  • Check that your medication is legal in the country that you are visiting.
  • Understand other cultures and laws relating to alcohol and drugs.
  • Do not rely on English being spoken at your destination. A phrase book is recommended.
  • Check the validity, expiry dates and cash limit available on credit or debit cards.
  • Take enough funds for the return ticket if not booked.
  • Leave copies of travel documents and contact details with family or friends.
  • Make contact with family or friends if they may be concerned about your welfare.

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Air Passenger Rights

Under European Commission Transport law, passengers have certain rights when travelling by air with European airlines. To highlight this the European Commission's Air Passenger Rights poster is displayed at the airport.

All European airlines, travel agents, tour operators and all other businesses involved in providing air transport services must observe passenger rights. These relate to issues such as: Denied Boarding, Cancelled Flight, Long Delays, Baggage and Package Holidays.

In the event of a delay, for whatever reason, most reputable companies will follow the guidelines set out in the ABTA 'Recommended Practice on Flight Delays' and the airline may be obliged to provide assistance under EC Regulation 261/2004. 

In the event of a delay to a charter flight, the operator shall ensure that as early as possible there must be communication to customers of reasons for and the extent of any delays, together with an obligation to make appropriate welfare provisions to customers. The following minimum welfare standards should apply:

  • a delay exceeding 3 hours, customers should receive light refreshments.
  • a delay exceeding 6 hours, customers should receive a main meal.
  • a longer delay, wherever possible, customers should receive meals and accommodation appropriate for the time of day.

In the event that an operator uses scheduled flights, it shall be incumbent upon the operator to approach the relevant carriers with a view to the carrier implementing appropriate standards of welfare provision and communication of information in the event of flight delays.

Most UK airlines and airports have signed up to voluntary commitments or Recommended Practice from the Air Transport Association (IATA) on passenger service. These commitments cover issues such as information, refunds, assistance during delays, complaint handling and passengers who have reduced mobility. These commitments are in addition to your legal rights.

Flight Rights is the name of the information provided by the Which? Legal Service.  The free and/or subscription service can provide passengers with advice on flight problems and the action to be taken.

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Antisocial Behaviour

Action by Airport Staff – Refuse Boarding

Staff of Exeter International Airport will not permit any person to board an aircraft if:

  • There are reasonable grounds to suspect a passenger of being under the influence of alcohol or drugs.
  • The passenger is acting recklessly, negligently or in an aggressive manner to staff. 

Airport management will support the decision of airport staff to refuse embarkation, without compensation, to any passenger that may endanger an aircraft or its occupants and will refer all matters of an unruly behaviour to the Police.

Action by Police - Fixed Penalty Notice

Fixed Penalty Notices may be issued by a Police officer at the airport where there are incidents of antisocial behaviour. Fixed Penalty Notices for public disorder offences are issued under Section 1-11 of the British Criminal Justice and Police Act 2001. The offences for which notices can be issued include:

  • Being drunk and disorderly in a public place.
  • Threatening behaviour or language and "behaviour likely to cause harassment, alarm or distress to others".

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Airlines Banned within the EU

The Aviation safety standards in Europe are amongst the best in the world. However, to improve safety in Europe further, the European Commission, in consultation with Member States' aviation safety authorities, has decided to ban airlines found to be unsafe from operating in European airspace and issued a List of Airlines Banned within the EU.

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UK Entry Clearance

The Home Office states that if you are currently outside the United Kingdom, you may need to apply for entry clearance before you travel. The entry clearance process for the United Kingdom is run by UKvisas through the British diplomatic posts around the world.

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Pet and Assistance Dog Travel

Domestic pets cannot travel in an aircraft cabin or as cargo from Exeter as the airport does not have a cargo operation.

Flybe will arrange for recognised assistance dogs to travel an aircraft cabin on domestic flights and on international routes from Exeter.  However, there is no animal holding unit at Exeter and the airport is not licensed to bring animals into the country

Airpets will offer alternative services through other airports and owners of animals travelling to the UK under the Government's Pet Travel Scheme should be aware of the latest regulations.  

Safe Onward Travel Home

The most dangerous part of your journey could be when you leave the airport and travel home.

It is important to plan ahead and not risk your safety on the way home. If you drive whilst tired or have consumed in-flight alcohol you increase the risk of committing a driving offence such as speeding or worst still being involved in a collision.

Here are a few simple precautions you can take to ensure you get home safely:

  • Plan ahead – Use public transport or nominate a designated driver who can get plenty of sleep and avoid alcohol consumption. Consider staying at a hotel or destination close to the airport before or after a flight; this can take away all the stress of travelling and ensures that you are not tempted to drive whilst tired.
  • Wake up - Take steps to ensure that you are fully awake before you get behind the wheel – do not risk driving tired. If you are driving for a long period of time plan your journey to include at least a 15 minute break every two hours. 
  • Belt up – Always wear your seat belt.
  • Do not rush – Drive at a suitable speed for the road ahead and the conditions on the day.
  • Drive sober - Do not drive if you have consumed alcohol. Remember alcohol stays in your system longer than you think.
  • Stay alert during the whole trip. Most collisions take place close to home. We all relax when we enter familiar territory, but often this leads to us reducing our concentration and becoming less aware of potential dangers.

Exeter Airport is working with The Honest Truth Partnership to promote road safety for all of our staff and passengers. For more information on the dangers of drink driving and driving whilst tired visit The Honest Truth website.

The Honest Truth website will have information on Fatigue and Drink Driving that members of the public/airport staff can refer to.